Contacts

Last updated date: 6/20/2024

Benefit details are available on the bswift website. If you have general questions, please call Optavise at 1-866-253-2273. When you need to reach one of our benefit providers directly, please refer to the contact information below. For a printable copy of the contact list, click here.

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bswift

Benefits Enrollment Site

https://wspusa.bswift.com

844-848-1142*

Download from the Apple App Store

Download from Google Play

HTA

Medicare Assistance Services

https://www.hta-insurance.com/individuals/wsp/#

medicare@htafinancial.com

610-430-6650

Optavise

Member Advocacy

wspassistance@optavise.com

866-253-2273

Aetna

Medical

Member website (Password: WSPUSA1)

866-267-1454 (TTY: 711)*

Claims Fax Number (inlcude ID number or name and address): 859-455-8650

Aetna Health on the App Store

Download from Google Play

Group #: 109217
Password: WSPUSA1
Claims:
Aetna
PO Box 981106
El Paso TX 79998-1006

Express Scripts

Pharmacy

Member website

844-823-5295*

Group #: WSPUSA1

Teladoc

Medical

http://www.teladoc.com

855-835-2362*

Telemedicine provider for Aetna plans.

HMSA

Medical

Member website

Oahu: 808-948-6111

Neighbor Islands: 800-776-4672

Group#: 100101-1

Kaiser Permanente

Medical

Member website

Oahu: 808-432-5955

Neighbor Islands: 800-966-5955

Group #: 1231

MetLife

Dental and Supplemental Health

Member website

833-622-0134

Dental Claims Fax: 859-389-6505

Dental - Group #: 217117 - Option 1
MetLife Dental Claims
PO Box 981282
El Paso, TX 79998-1282
Accident Insurance - Group #: 94397 - Option 5
Critical Illness Insurance - Group #: 218388 - Option 6

VSP

Vision

Member website

1-800-877-7195*

Policy #: 30100123
Claims:
Vision Service Plan
Attention Claims Services
PO Box 385018
Birmingham, AL 35238-5018

HealthEquity

HSA/FSA Administrator, Commuter Benefits

Member website

1-866-735-8195*

Group #: 31609

Prudential | AbsenceOne

Disability, Leave Administrator

Member Website

1-866-616-0004*

Disability Claims Fax Number: 859-280-4829

Group #: 34471
Claims:
Prudential | AbsenceOne
PO Box 14441
Lexington, KY 40512-4829

MetLife

Life and AD&D Insurance and Legal Plans

Member website

833-622-0134

Life Claims Fax Number: 570-558-8645

Legal Plans - Group #: 34471 - Option 7
Supplemental and Dependent Life - #: 34471 - Option 2
Life and AD&D - Group #: 34471 - Option 4
Life and AD&D Claims:
MetLife Group Life Claims
PO Box 6100
Scranton, PA 18505-6100

Farmers GroupSelect

Auto and Home Insurance