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Support and Resources

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Last updated date: 2/23/2024

WSP USA understands how important your benefits selections are, which is why we provide resources to help you make decisi​ons about the benefits you need as well as how to best use them and a glossary of important terms to help you understand the details of your benefits. ​

Optavise

At times, the US healthcare system can seem overwhelming. Optavise will help you navigate the complexities related to your benefits and healthcare!

Optavise is a confidential, no-cost member advocacy service that is part of your benefits program.

Questions about Your Benefits? Your Optavise Advocate can help!

Get confidential year-round support with your Optavise Advocate on any benefits or health care questions or concerns you may have.

Call your Advocate during Open Enrollment and throughout the year for help with:

  • Verifying eligibility and understanding your coverage options
  • Explaining and answering questions on how your benefits work
  • Locating insurance carrier information (i.e. ID cards)
  • Finding in-network providers and scheduling appointments
  • Comparing pricing for an upcoming test, procedure or prescription drugs
  • Resolving billing and claim issues
  • Navigating the Qualified Life Event process

Remember, Optavise can help connect you with the appropriate WSP USA resource, based on your specific needs.

Contact Optavise via email or call 1-866-253-2273 Monday to Friday, 8:00 am to 9:00 pm Eastern Time.